Chairman of Professional Development Conference 2017, Mr FT Liu interviews Sule Shangri-La’s Director of Sales, Mr Jean Baptiste Boyeldieu, to uncover the realities of today’s Human Resources situation in Myanmar.
Yangon, 11 September 2017 – Director of Sales, Jean, who hails from France, started his career in hospitality with Club Med. “I have been working for 12 years and the last 7 years with Shangri-La,” he said. Jean spent two years with Shangri-La in Oman, Middle East before accepting a posting in China World Summit Wing, Beijing. After four years there, he relocated early this year to Yangon, where he has been for 8 months.
“Do you have a say in your postings,” I asked. “Of course,” said Jean, “It depends on whether there is an opportunity and whether you are ready.”
The Hong Kong-based Shangri-La Group owns and/or manages 95 hotels and resorts throughout Asia Pacific, North America, the Middle East, and Europe. “In Beijing alone, there are 7 entities under the Shangri-La Group,” said Jean, “So there are lots of opportunities for one to move around in the Shangri-La Group.” Shangri-La nurtures staff by providing international exposure and rotation programmes. Mobility within the Group is not only encouraged but a key requirement to grow in one’s career. “Our hotel guests are international, so it is important that the management staff are also international so that their needs are met,” added Jean, “At the same time, such postings are also windows for the staff to understand how business is made in the rest of the world, which is important for Sales Staff.”
As Director of Sales, Jean has 8 local staff under him to groom and nurture. The team is organised by Corporate Accounts, Travel Agents, M.I.C.E. and by Geography. For example, Zin Min Tun has responsibility for Corporate Accounts and for the Singapore market while Nyi Nyi Zaw covers the M.I.C.E. sector.
All sales staff undergoes an internal 2-Day Sales Skills programme conducted locally with trainers flown in. The corporate trainers are of all kinds of nationalities but all based in the Hong Kong headquarters. Another programme they go through is the Sales Systems training, which are again internal. The systems are constantly upgraded so everyone goes through refresher courses on a regular basis.
Professional development plans are discussed during performance reviews. Each sales staff has clarity on the list of competencies needed to acquire before they can be promoted. Readiness to take on overseas postings is also discussed.
One area that Jean would be keen to explore outside training for his sales staff would be in the area of soft skills. “My staff would benefit from workshops on Presentation Skills, Negotiation Skills and Communication Skills for example,” said Jean, “We will certainly explore what the Professional Development Conference 2017 has to offer under the Management Track.”
Picture: (L-R) At Sule Shangri-La’s Horizon Club Lounge on the 21s floor , Mr Nyi Nyi Zaw, Sales Manager – M.I.C.E., Ms Zin Min Tun, Assistant Director of Sales, F T Liu, Chairman of PDC2017 Organising Committee, Mr Jean Baptiste Boyeldieu, Director of Sales, Sule Shangri-La Yangon.
About Sule Shangri-La Yangon
Sule Shangri-La Yangon was proudly opened since 14 November 1996 as Traders Hotel Yangon. Up-graded to Sule Shangri-La Yangon on 28 April 2014, the hotel is a member of Shangri-La Management International Limited. A proud and enthusiastic attitude exists within the Shangri-La team. The company pays great attention to training, individual development and welfare of its employees so as to provide career advancement and continuity of service. Shangri-La employees are exposed to a variety of hotel and resort operations within a multitude of disciplines in order to develop a flexible, adaptable and entrepreneurial spirit.
About Trust Synergy International Pte Ltd
Trust Synergy is an Engineering, Procurement and Construction company that specializes in Building, Water Technology, Oil and Gas and Construction Projects. We provide Engineering Services to source for genuine suppliers and the preparation of engineering documents and Manpower Services to source for and supply qualified engineers, designers and drafters.
Established in 2015 with the main office in Singapore, the company has offices in Myanmar, Vietnam and Thailand. The management team has extensive experience in engineering, trading and global networking. In conjunction with a network of suppliers around the world, Trust Synergy has established itself as a trustworthy business partner where end users benefit from a comprehensive range of high quality products. More information is available at www.trustsynergyintl.com
The Professional Development Conference 2017 (PDC2017) to be held at Sule Shangri-La Hotel from 26 to 29 Sep, is organised by Trust Synergy International Pte Ltd in partnership with the Professionals from Singapore. The goal is to address Myanmar’s talent shortage by leveraging the skills, knowledge and experience of the Professionals from Singapore to equip the Professionals in Myanmar so that they can take their economy to the next level.
The conference has four tracks covering Management, Finance, Technical and Education competencies. There are two parts to the Conference. The first two days, 26 & 27 Sep, are set aside for each of the speakers to share, in an hour, what skills, knowledge and experience they can offer to help participants decide what workshops to sign up on the third and fourth day, 28 & 29 Sep. For more information and to register please go to www.pdc2017.com .