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T013 2-Day Master Class on Design Thinking for Procurement


Workshop - 2 Days

28 & 29 September 2017 YANGON

Thu & Fri

Trainer: Emily Wong

Design Thinking is the methodology used by designers to solve complex problems, and find desirable solutions for clients. Procurement is the process of acquiring a product of service. So, what has the two got to do together?

In this 2-day workshop, we explore the use of design thinking in a procurement context. From establishing the needs to buy to managing a contract, the thinking process of strategizing the approach has never before needed such intense scrutiny. With the perfect marriage of design thinking with procurement, efficiency and effectiveness could be enhanced for maximum benefit for your organization!

Course Objectives

  1. Understand what is Design Thinking

  2. Understand Procurement and Apply Useful Strategies

  3. Maximize the power of Design Thinking into Procurement

Course Schedule


  • Understanding Design Thinking (DT)

  1. Definition

  2. Overview of Stages: E, Qu, I, P, T

  3. Success Stories

  4. How DT could be applicable to the procurement?

  • Empathize

  1. Understand users/audience/stakeholders' needs

  2. Interviews, Surveys

  3. Where and what's the bug and Why do this

  4. Activity: See beyond the obvious

  • Develop Category Profile

  1. Spend Analysis

  2. Porter 5 Forces

  3. SWOT Analysis

  4. Needs Analysis

  • Query

  1. 5W1H problem

  2. Frame opportunities / Problem

  3. Capture learning

  4. Tell stories. Draw and Visualize

  5. Activity : groups define problems with post-it-pads or draw, frame the selected opportunity to work on


  • Ideation

  1. Selection of opportunity

  2. Refine ideas

  3. Reality/ Sensitivity check

  4. Describe idea + How Might We

  5. Iteration

  6. Activity : Brainstorm on the solutioning for selected opportunity

  • Develop Sourcing Strategy

  1. Supplier Category Matrix

  2. Bargaining Power vs Positioning

  3. Negotiation

  • Prototype

  1. Visual presentation of solution - build prototype, draw poster,

  2. Integrating feedback

  3. Fail early fail often

  4. Activity - Group presentation of Solution

  • Test

  1. Improving prototype and process

  2. Documentation

  3. Plan your next step

  4. Share your story

  5. Build partnership

The Approach

  • Facilitated learning in classroom environment.

  • Use of Learning activities not withstanding to case studies, video, audio, role play, games and quiz.

Who Should Attend

  • Business Owners, Chief Operating Officers, Chief Procurement Officers

  • Procurement Directors, Senior Managers and Managers

Meet Your Trainer

Armed with vast training experiences, Emily Wong has trained various organisations in Design Thinking. For over three years, she has been an associate trainer with the Civil Service College, training public officers in Government procurement policies and specifications writing. She also conducts team-bonding activities for organisations with emphasis on values such as teamwork, mindfulness, organisation values, communications and negotiation skills.

Emily has thirty years' working experience in various government agencies in the areas of procurement and project management. She has led teams to foreign government agencies and overseas senior management engagement in countries such as US, UK, Switzerland, Sweden, Australia, and Israel. As a result, she has extensive exposure to various cultures.

Emily has represented Singapore in various negotiation and mediation situations, achieving the best possible outcomes in these engagements. Under her charge, she has developed her staff in management skills and job competencies. With her diligence and intelligence, she rose through the ranks to become the Head of Procurement in DSTA and the Ministry of Defence.

Emily is an ACTA certified trainer and achieved the Statement of Achievement in Project Management Professional and WSQ in Implementing Design Thinking. She is also a Ministry of Education registered trainer.

Emily is a walking encyclopedia in procurement matters and she is a formidable asset to any team that she is a part of.

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